Delivery and returns

DELIVERY

We typically process orders within one to two business days and ship with standard carriers.  Shipping upgrades are available at checkout.

Lost or stolen packages

We cannot be responsible for packages that are lost or stolen after being delivered. We provide tracking information in our shipment confirmation emails that allows you to track your package and verify delivery. If you would like to require a signature for your delivery please contact customer service prior to placing your order.

RETURNS AND EXCHANGES

Our goal is zero returns. However, if you don't fall in love at first sight, that's okay! You can send your product back for a refund, store credit or exchange. Please see details below.

To return or exchange your product, head to our Doubletake Returns Page and enter your email and order number. Use the original packaging to ensure that products are not damaged during return transit. 

We make returns hassle-free by providing you with an easy-to-use, free printable return shipping label.

Returns and exchanges usually take about a week to process, and you'll receive email updates so you're in the loop on the status.

What can be returned

  • Unused products in new condition with tags and original packaging that were delivered within the last 14 days and mailed to a US address. 
  • Returns must be mailed within 7 days of return request.

What can't be returned

  • Products that don't meet the above criteria
  • Any item you didn’t purchase from our website
  • "Final Sale" items, sample and like new bags
  • Items that have previously been sent in for repair
  • International purchases
  • Gift cards, gift wrap, greeting cards, customized products, patches, flair, initials & Swig water bottles

Return exceptions

  • Products crammed into small boxes will not be refunded - it ruins their structure. Products mailed in very large boxes will be charged for the increase in postage.
  • Items discounted 20% or more can be exchanged for another product or for store credit.
  • Items discounted 40% or more are final sale.

How to return or exchange a gift

Enter the order number and the email of the person who gave you the gift here. If you don't have the order number, please email us at doubletake@shopdoubletake.com. You’ll need to provide the name and email address used for the order.

Returns can be refunded to the original form of payment, exchanged for another item or given as store credit. 

Additional questions

Email us at doubletake@shopdoubletake.com with your name, order number and let us know what’s going on. We will get back to you just as soon as we can.