Delivery and returns
We want you to be able to show off your new bag as soon as possible. We usually process orders within two business days and deliver via USPS or UPS.
RETURNS AND EXCHANGES
Need to return or exchange an order?
If you’re not happy with your bag, please return or exchange it.
We will return or exchange bags in their original condition free of charge.
Haven’t ordered yet?
If you haven’t ordered yet and are uncertain about your color choice, please consider requesting fabric samples as they are more environmentally friendly to ship. We will send them to you free of charge via priority mail. Also, we love to talk to customers, if you want us to help you decide on color or style, please give us a call at 800-979-5645 or email us at firstname.lastname@example.org.
What exactly can I return?
- All unused items with tags and original packaging purchased within the last 30 days.
- Defective items
What exactly can’t I return?
- Any item you didn’t purchase from our website
- Final Sale items
- Free gifts or promotional items
How soon will I get my money back?
Once we receive your return, it usually takes about a week to see your credit. You’ll get a refund confirmation email as soon as we process it.
How do I return or exchange a gift?
Enter the order number and the email of the person who gave you the gift here. If you don't have the order number, please email us at email@example.com . You’ll need to provide their name and the email address used for the order.
Returns can be refunded to the original form of payment, exchanged for another item or given as store credit.
What if I don’t have a receipt or I got my items from one of your retail partners?
If you don’t have proof of purchase, email us at firstname.lastname@example.org and we’ll try our hardest to find the info you need and figure out the best way for you to return it. If you got your items from somewhere besides our website, you’ll need to return it there within the guidelines of their return policy.
Do you have a guarantee?
Yes. Our products are high quality and we are super reasonable people. If your item doesn’t hold up or has a defect, you can return it.
Still have questions?
Email us at email@example.com with your name, order number and let us know what’s going on. we will get back to you just as soon as we can.