Delivery and returns
We want you to be able to show off your new bag as soon as possible. We typically process orders within one business day and ship with standard carriers.
RETURNS AND EXCHANGES
If you don't fall in love at first sight, just send your bag back for a refund or exchange. We use a service that makes it super easy and we even provide you with a printable return shipping label to make it hassle-free.
Returns usually take about a week to process and you'll receive email updates so you're in the loop on the status.
How do I make a return?
Head here and enter your email and order number to return or exchange your bag.
What exactly can I return?
- Unused bags with tags and original packaging that were purchased within the last 30 days. For items purchased between November 15 and December 25, this return window extends until January 31.
- Defective items
What exactly can’t I return?
- Any item you didn’t purchase from our website
- Accessories, including water bottles
- "Final Sale" items (including Black Friday and Cyber Monday deals)
- Gift cards and gift wrap
If you haven’t ordered yet and are uncertain about your color choice, please consider requesting fabric samples as they are more environmentally friendly to ship. We will send them to you free of charge via priority mail.
Also, we L-O-V-E to talk to customers, if you want us to help you decide on color or style, please give us a call at 800-979-5645 or email us at firstname.lastname@example.org. We'll get you pointed in the right direction.
How do I return or exchange a gift?
Enter the order number and the email of the person who gave you the gift here. If you don't have the order number, please email us at email@example.com . You’ll need to provide their name and the email address used for the order.
Returns can be refunded to the original form of payment, exchanged for another item or given as store credit.
What if I don’t have a receipt or I got my items from one of your retail partners?
If you don’t have proof of purchase, email us at firstname.lastname@example.org and we’ll try our hardest to find the info you need and figure out the best way for you to return it. If you got your items from somewhere besides our website, you’ll need to return it there within the guidelines of their return policy.
Do you have a guarantee?
Yes. Our products are high quality and we are super reasonable people. If your item doesn’t hold up or has a defect, you can return it.
Still have questions?
Email us at email@example.com with your name, order number and let us know what’s going on. we will get back to you just as soon as we can.