Delivery and returns
We'd love to get it right the first time, if you're uncertain about your choice, please see our bag comparison page, consider requesting fabric samples as they are more environmentally friendly to ship. We'll send them to you free of charge.
Also, we L-O-V-E to talk to customers, if you want us to help you decide on color or style, please give us a call at 800-979-5645 or email us at email@example.com. We'll get you pointed in the right direction.
We want you to be able to show off your new bag as soon as possible. We typically process orders within one to two business days and ship with standard carriers.
RETURNS AND EXCHANGES
Our goal is zero returns. However, if you don't fall in love at first sight, that's okay! Just send your bag back for a refund or exchange.
We use a service that makes it super easy and we even provide you with a printable return shipping label to make it hassle-free.
Returns and exchanges usually take about a week to process and you'll receive email updates so you're in the loop on the status.
How do I make a return?
Head here and enter your email and order number to return or exchange your bag. Use the original packaging to ensure that bags are not damaged during return transit.
We believe that every return is a learning opportunity. We would love to chat about what would have made the bag perfect, how we could have described it better on the website, or help you find another style that would work better. Call directly at 415-484-3541 to chat.
What exactly can I return?
- Unused bags in new condition with tags and original packaging that were purchased within the last 30 days.
- Returns must be mailed within 40 days of purchase.
- If at all possible, mail your bag back in the original, or slightly larger box. Bags crammed into small boxes will not be refunded - it ruins them. Bags mailed in very large boxes will be charged for the increase in postage.
- Shipping costs will be deducted for items discounted 30% or more.
What exactly can’t I return?
- Bags that don't meet the above criteria
- Any item you didn’t purchase from our website
- Accessories, including water bottles
- "Final Sale" items
- Gift cards and gift wrap
How do I return or exchange a gift?
Enter the order number and the email of the person who gave you the gift here. If you don't have the order number, please email us at firstname.lastname@example.org. You’ll need to provide their name and the email address used for the order.
Returns can be refunded to the original form of payment, exchanged for another item or given as store credit.
What if I don’t have a receipt or I got my items from one of your retail partners?
If you don’t have proof of purchase, email us at email@example.com and we’ll try our hardest to find the info you need and figure out the best way for you to return it. If you got your items from somewhere besides our website, you’ll need to return it there within the guidelines of their return policy.
Do you have a guarantee?
Yes. Our products are high quality and we are super reasonable people. If your item doesn’t hold up or has a defect, you can return it.
Still have questions?
Email us at firstname.lastname@example.org with your name, order number and let us know what’s going on. we will get back to you just as soon as we can.