Doubletake Frequently Asked Questions

Bag Selection

Which bag is right for me?

It really depends on what you carry and how tightly you want your bag packed. We have some customers who carry the basics, but want the option to throw in some extra, so they choose the London. That same person can easily fit their regular gear into the Melbourne, but on the days they carry more, it will just be packed tighter.

We recommend the Paris as a replacement for a regular tote bag - it has most of the bells and whistles of the other two bags in terms of organization, but is a little smaller.

Please see our comparison chart.

What size water bottle fits in the bags?

The Paris fits up to a 6" circumference bottle and the Melbourne and London fit up to a 10" inch bottle.

I'm buying a gift, how do I choose the best bag?

Tennis bags are wonderful gifts but selecting the perfect bag for someone else can be difficult. A Doubletake gift card is the perfect way to show your thoughtfulness without requiring you to choose the bag style and color.

Bag Features

Are your bags really fade resistant?

Yes! Doubletake bags are made from high-quality materials that have been thoroughly tested. They are fade resistant—and water resistant too!

Are your bags machine washable?

Yes. Because Doubletake bags are made from high-quality, stain-resistant materials, we recommend spot-treating with Oxi-Clean or Clorox kitchen spray as needed.

If you need to wash the entire bag, use the gentle cycle and a mesh washer bag so the straps don't become entangled within the machine. Let it air dry.

Jewelry

How do I care for my necklace?

Please check out our Jewelry Care page.

What materials are your necklaces made from?

Our silver products are made from solid sterling silver 925 

Our gold products are 14K gold vermeil. After solid gold, gold vermeil is the highest quality type of gold tone jewelry that you can buy.

Returns and Exchanges

How do I make an exchange or return?

You can read our return policy.

Orders and Payment

Can I get a discount please?

We know, everyone loves a discount! So, we've included a discount in the pricing already. Seriously. If you haven't seen a Doubletake in person yet, once you do, you'll see that the price is amazing for what you get.

What's the status of my order?

Once you place an order, you'll receive emails as your order is processed, shipped, and out for delivery. If you've placed an order but haven’t received an email, please check your spam folder.

Do you sell gift cards?

Yes! See our gift card options.

How do I pay with a visa gift card and another form of payment?

First, purchase a Doubletake gift certificate (the emailed version) for the amount of the gift card, and then purchase the bag using the Doubletake gift certificate and your second form of payment.

How do I pay with two different forms of payment?

First, purchase a Doubletake gift certificate (the emailed version) for a partial amount of the order total, and then purchase the bag using the Doubletake gift certificate and your second form of payment.

Why is my discount coupon not working?

Lucky you! Those coupons are rare. The discount codes don't work when there are discounted products in the cart. If everything in your cart is full price and it doesn't work, please contact us at doubletake@shopdoubletake.com.

Shipping

What are your shipping options

We offer free ground shipping, with multiple upgrade options.

How quickly do you ship?

Our standard processing time is 2 business days for orders that come in before 1pm PST. You have the option to upgrade when you ship.

Do you ship internationally?

Yes. If we ship to your country you will see shipping options at checkout.