Doubletake Frequently Asked Questions

Bag Selection

What are the dimensions of the Paris / Melbourne / London bag?

Please see our comparison chart here.

Which bag is right for me?

It really depends on what you carry and how you want to balance the size of the bag and how tightly you want it packed. We have some customers who carry the basics, but I want the option to throw in some extra, so they choose the London. That same person can easily fit their regular gear into the Melbourne, but on the days they carry more, it will just be packed tighter. We only recommend the Paris as a replacement for a regular tote bag - it has most of the bells and whistles of the other two bags in terms of organization, but it is a really small bag. Please see our comparison chart here.

What size water bottle fits in the bags?

The Paris fits up to a 6" circumference bottle and the Melbourne and London fit up to a 10" inch bottle.

I'm buying a gift, how do I choose the best bag?

Tennis bags are wonderful gifts but selecting the perfect bag for someone else can be difficult. A Doubletake gift card is the perfect way to show your thoughtfulness without requiring you to choose the bag style and color.

Bag Features

Are your bags really fade resistant?

Yes. Doubletake bags are made from high quality materials that have been thoroughly tested. They are extremely fade resistant. They're water resistant too!

Are your bags machine washable?

They are. Doubletake bags are made from fade and water-resistant fabric which also means they're pretty stain-resistant as well. We generally recommend trying a spot cleaner first. We've tested oxi-clean and even clorox kitchen spray and both work well. If you need to wash the entire bag, use the gentle cycle and a mesh washer bag so the straps don't become entangled within the machine. Let it air dry.

Returns and Exchanges

How do I make an exchange or return?

Please head here. You can read our return policy here.

Orders and Payment

Can I get a discount please?

We know, everyone likes a discount. So, we've included a discount in the pricing already. Seriously. If you haven't seen a Doubletake in person yet, once you do, you'll see that the price is amazing for what you get.

What's the status of my order?

Once you place an order, you'll receive multiple emails as your order is processed, shipped and out for delivery. If you've placed an order but didn't see an email, please check your spam folder.

Do you sell gift cards?

Yes! See our gift options here.

How do I pay with a visa gift card and another form of payment?

Our platform doesn't make it easy, but there is a way to do it. First purchase a Doubletake gift certificate (the emailed version) for the amount of the gift card and then purchase the bag using the Doubletake gift certificate.

How do I pay with two different forms of payment?

Our platform doesn't make it easy, but there is a way to do it. First purchase a Doubletake gift certificate (the emailed version) for the amount of the gift card and then purchase the bag using the Doubletake gift certificate.

Why is my discount coupon not working?

Lucky you! Those coupons are rare. The discount codes don't work when there are discounted products in the cart. If everything in your cart is full price and it doesn't work, please contact us at doubletake@shopdoubletake.com.

Shipping

What are your shipping options

We typically take 1-2 days to process an order and ship ground. We offer multiple options to upgrade.

How quickly do you ship?

Our standard processing time is 2 business days for orders that come in before 1pm PST. You have the option to upgrade when you ship.

Do you ship internationally?

No, not at this time.