Doubletake, LLC is committed to protecting and respecting your privacy.
Our website is hosted on Shopify Inc. They provide us with the online e-commerce platform that we use to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
SECTION 1 - INFORMATION WE MAY COLLECT
When you purchase something from our website, as part of the buying and selling process, we collect the personal information you give us such as your name, mailing address, phone number, credit card information and email address.
When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
SECTION 2 - WHAT WE DO WITH YOUR INFORMATION
Process transactions: We may use the information you provide when placing an order to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
Provide customer service: Your information helps us to more effectively respond to your customer service requests and support needs.
Personalize your experience: We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.
Improve our site: We continually strive to improve our website offerings based on the information and feedback we receive from you.
To administer a content, promotion, survey or other site feature: To send you information you agreed to receive about topics we think will be of interest to you.
To send periodic emails: The email address provided for order processing, will be used to send information and updates pertaining to the order. It may also be used to respond to inquiries, and/or other requests or questions. If you decide to opt-in to our mailing list, you may receive emails that may include company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or you may contact us at firstname.lastname@example.org.
SECTION 4 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 7 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
SECTION 9 - ACCEPTANCE OF THESE TERMS
By using this website you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.
QUESTIONS AND CONTACT INFORMATION
Attn: Privacy Compliance Officer
1325 Howard Avenue, Suite 130 Burlingame, CA, 94010, United States